Privacy Policy

Effective date: 13/08/2025

Vendr Vault (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, and any details you provide via our contact or enquiry forms.
Technical Information: IP address, browser type, operating system, and browsing activity on our site (via cookies and analytics tools).
Transaction Information: Payment details (processed securely via third-party payment providers — we do not store full card details).

2. How We Use Your Information

We use your information to:

Respond to enquiries and provide our services.
Process transactions and deliver products or services.
Improve our website and user experience.
Send important updates, service announcements, or promotional information (only with your consent).

3. Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent (when you opt-in to marketing).
Contract (to provide a service you have requested).
Legitimate Interests (to improve our business and website).
Legal Obligation (to comply with applicable laws).

4. How We Share Your Information

We will never sell your personal data. We may share it with:

Service providers (such as payment processors, IT support, and website hosting).
Regulatory bodies if required by law.

5. Data Retention

We keep personal information only as long as necessary to fulfil the purposes we collected it for, or as required by law.

6. Cookies

We use cookies to enhance your experience. These are small text files stored on your device to help us analyse website traffic and customise content. You can disable cookies in your browser settings, but this may affect site functionality.

7. Your Rights

Under UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Withdraw consent for marketing at any time.
Request a copy of your data in a portable format.
Complain to the ICO (Information Commissioner’s Office) if you believe your data rights have been breached.

8. Contact Us

If you have any questions or requests regarding this policy or your data, please contact:

Vendr Vault
Email: support@vendrvault.co.uk
Registered Office: 19 Macdonald Avenue, Hornchurch, RM11 2NF